Frequently Asked Question |
|
| Q1.What is the pricing of this product?
|
Ans:
OctroTalk for Nokia/Symbian and Windows Mobile is now $19.95. This is one time for a single user and is not transferable, except for the first year an user can switch mobile phone devices up to 5 times. The licenses for OctroTalk for Nokia S60 3rd and Windows Mobile Smartphone and Pocket PC will expire after 15-days FREE trial period.
You can purchase the license from www.octro.com and select Purchase.
License for OctroTalk for Widows (desktop) will not expire; it is still free. However, for using OctroTalk desktop client for SIP calling the duration of SIP call is limited to 1 minute unless you purchase SIP Calling Credit.
OctroVideo is currently free for unlimited period. |
|
|
|
| Q2. When is OctroTalk for Symbian going to be available?
|
| Ans:
OctroTalk for Nokia S60 3rd ed (Symbian OS) phones is available. It supports VOIP, audio call through SIP, video chat/conference, live video streaming to web and P2P file transfer. |
|
|
|
| Q3.What if I am not satisfied with my purchase?
|
| Ans:
Once your purchase the license for OctroTalk, it is not refundable.
Before purchasing the license, you should download OctroTalk and use it during Free trial period. Make the purchase only when you have actually used the software to your satisfaction. |
|
|
|
| Q4.Does OctroTalk use DATA or SMS? I have unlimited data, but have to pay for SMS -- will I get additional usage charges from my carrier?
|
| Ans:
OctroTalk uses your data connection. It doesn't use text messages/SMS. You will not incur text messaging charges. If you have unlimited data plan, then there should be no additional usage charges. |
|
|
|
| Q5.What if I do not have Google or Jabber account?
|
| Ans:
In the Login Information screen, select Register new octro.net account. Enter your username and password and select Ok. Now you are all set to use OctroTalk and all its features. |
|
|
|
| Q6.I am unable to send files to my AOL buddies.
|
| Ans:
With OctroTalk you can send files and folder and picture to your Google Talk or Jabber (including octro.net) buddies with file transfer support. You cannot send a file or folder to any of your MSN/AOL/ICQ/Yahoo buddies. Also you cannot share a folder with these buddies. |
|
|
|
| Q7.How can I access files from my desktop on my mobile phone? How can I backup the files on my remote desktop?
|
Ans:
Install OctroTalk for Windows on your desktop. Configure a Google Talk or Jabber or Octro.net account. This account must be different from that you use for your mobile device. On your desktop, use Add Buddy to add the mobile buddy. Select the buddy and select Menu -> Buddy Options -> Enable File Share. Select the folder that you want to share and click Ok.
Now from your mobile device, start a chat session with your Window’s buddy. You will get a list of folders and files available for sharing. Enter a folder or file number to download the folder or file. You can also send you files to your desktop buddy. The files will be automatically accepted by OctroTalk and saved in the shared folder.
|
|
|
|
| Q8. I am getting the message: “The licensing server for OctoTalk could not be reached...”.
|
| Ans:
When you login to your own Jabber server, the server must allow s2s connections to the OctroTalk’s license server. Ask your system administrator to enable the s2s connections with license1.octro.net. Or contact support@octro.com for a corporate license. |
|
|
|
| Q9. I installed OctroTalk on my Smartphone, and it messed up the Home screen. I uninstalled OctroTalk, and my Home screen is fine.
|
| Ans:
In the versions prior to v. 1.19, OctroTalk installed its own Home screen. Now the installation is not automatic. Upgrade the OctroTalk. |
|
|
|
| Q10. How do I configure the Home screen?
|
Ans:
In OctroTalk you can choose to add OctroTalk plug-in on your customized Home screen or install OctroTalk's own Home screen. Go to Menu -> Options -> Preferences -> Miscellaneous and select Configure Home Screen.
1. To install OctroTalk's own Home screen, select Menu -> Copy Default. If you don't like this Home screen, then on your device go to Settings -> Home Screen and enable the desired Home screen layout.
2. To install OctroTalk plug-in on your desired Home screen, select Menu -> Add to current. Now again on the device go to Settings -> Home Screen and press Done. |
|
|
|
| Q11. My OctroTalk License has expired. How can I use it?
|
| Ans:
To use OctroTalk after 15-days FREE trial period, you must purchase License. Go to http://www.octro.com and click Purchase. |
|
|
|
| Q12. On my PPC, I get the new message notification on my Today screen, but there is no sound notification.
|
| Ans:
On your device, go to Start -> Settings -> Sound & Notifications; select OctroTalk in the combo box and change the settings. |
|
|
|
| Q13. I cancelled the buddy authorizations. How do I bring the authorizations again?
|
| Ans:
If you cancel the authorizations, these buddies will not show up online. To get the authorizations again, go to Options -> Accounts -> Legacy Accounts, disable the particular account and press OK. After about 2 minutes, go back to Legacy Accounts and enable that account. |
|
|
|
| Q14. Is your application compatible toT-Mobile T-zones.
|
| Ans:
No. OctoTalk does not work withT-Mobile T-zones. |
|
|
|
| Q15. I downloaded OctroTalk on my PPC Cingular 8125. It is struck on “Reconnecting to Internet…,” while I am able to browse and get emails.
|
| Ans:
OctroTalk does work on Cingular 8125. Your device may be using a proxy connection. OctroTalk does not work through proxy; it requires a direct connection to the Internet. Go to your GPRS settings and make sure it says that it connects to "The Internet". |
|
|
|
| Q16.Why doesn't VOIP work on E62?
|
| Ans:
VOIP doesn't work on E62 because it doesn't have the necessary hardware DSP chips. Octro uses hardware encoders available on most symbian phones for VOIP. This really reduces the CPU usage, and increases quality of voice. It also enhances the battery life on these phones.
For this reason, VOIP is not supported on these Nokia Phones 3250, 5500, E50, E62. |
|
|
|
| Q17.I was making SIP call through OctroTalk Windows (desktop) Client. Now my SIP call disconnects after one minute?
|
Ans:
From the OctroTalk desktop client the SIP call duration is limited to 1 minute. To use OctroTalk for SIP call beyond one minute, you must purchase SIP Calling Credit minutes. This is only for OctroTalk desktop client.
To extend call beyond one minute, you must purchase OctroTalk SIP credit at 1 cent per minute. A purchase of USD 5 gives you a credit of 500 minutes. First 1 minute of calling is always free. You can use any compatible SIP provider. The SIP provider charges are separate.
If you are using OctroTalk for mobile phones, you do not need SIP Calling Credit. However, you will still pay SIP provider charges. |
|
|
|
|
